Monday, January 12, 2004

Just As I Thought

Remember my post a couple of weeks ago about outsourcing customer service calls by U.S. corporations to India? If you don’t, here it is to refresh your memory. Well, tonight on 60 Minutes, Morley Safer went to see for himself. And it turns out that not only are corporations outsourcing, so are government agencies like the IRS.

The corporations say they pass on the savings to their customers…and give us better service. Oh, how altruistic.