Sunday, October 17, 2010

Comcast Chronicles – I Write Letters

Sent this morning to my dear friends at Comcast:

Good morning.

We’re about to begin the third week of consistently poor service with my Comcast cable through the CableCARD. Your technicians have been to my house at least six times that I know of. Yesterday they were here again and while I greatly appreciate their efforts and their concern, they were unable to resolve the problem or even tell me what the source of the problem is.

We know this much: it’s not the CableCARD. It’s not the cables coming into the house. It’s not the nodes running hot or cold. It’s something else. It’s been a persistent problem at this address since before I got the TiVo and the CableCARD; check my service record. And I know that as of this writing, at 11:11 a.m. on Sunday, October 17, 2010, I still have less-than-acceptable cable service.

I note that you have knocked $60 off my cable bill. I appreciate that very much. But, to quote Benjamin Franklin, it’s like calling an ox a bull; he’s grateful for the compliment but would much rather have restored what is rightfully his.

And the screen is still grey….