Sent this morning to my dear friends at Comcast:
We’re about to begin the third week of consistently poor service with my Comcast cable through the CableCARD. Your technicians have been to my house at least six times that I know of. Yesterday they were here again and while I greatly appreciate their efforts and their concern, they were unable to resolve the problem or even tell me what the source of the problem is.
We know this much: it’s not the CableCARD. It’s not the cables coming into the house. It’s not the nodes running hot or cold. It’s something else. It’s been a persistent problem at this address since before I got the TiVo and the CableCARD; check my service record. And I know that as of this writing, at 11:11 a.m. on Sunday, October 17, 2010, I still have less-than-acceptable cable service.
I note that you have knocked $60 off my cable bill. I appreciate that very much. But, to quote Benjamin Franklin, it’s like calling an ox a bull; he’s grateful for the compliment but would much rather have restored what is rightfully his.
And the screen is still grey….