Thursday, October 14, 2010

Comcast Chronicles

Here’s the latest update in my on-going quest for decent cable service from Comcast: for the last 72 hours I have been unable to see anything but a blank screen on my TV with the TiVo, and the reception on the TV in my home office with just basic cable is so lousy it reminds me of the reception I got when I lived in the far reaches of northern lower Michigan in 1978 and tried to pull in a signal from Traverse City with rabbit ears.

I’ve been in e-mail contact with various persons at Comcast because calling their customer service number means drilling through their automated system — you can’t jump to the end by hitting 0 — and starting from scratch with the customer service agent once you get through. It’s been explained to me that the problem is not inside my house but somewhere out there in the “cable drop” zone. But that’s all I’ve gotten, and no one has been able to tell me when they’re going to fix it.

I don’t live in a remote cul-de-sac in a new development in the middle of nowhere. My subdivision has been around for almost forty years, and it’s probably had cable service for about that long. So, as far as I can tell from what little I know about cable technology and stuff, there’s no reason why my signal should be so weak that it can’t even come through the TiVo… which has now faithfully recorded about 12 hours worth of blank screen for my viewing pleasure later.

My nephew sent me this link from The Consumerist:

Dear Comcast,

Congratulations on winning the coveted reader-awarded Worst Company in America prize. Mazel tov! (We apologize for the delay in sending this letter. We know how frustrating it can be to wait around for something that never shows up.)

I know that all along I’ve said we need to keep this in perspective and that losing cable TV was not, in the long run, the worst thing that can happen. But when you get to the point where you’re going on almost two weeks of not getting what you’re paying for, it gets beyond annoying and into the realm of Googling the Florida Public Service Commission.

Hey, Comcast, give me a call. You’ve got all my numbers.